Frequently Asked Questions

Have a question about Aervian or your order? Find the answers to some of the most common questions below.

About Aervian

What is Aervian?

Aervian is a brand focused on mousepads and desk pads designed to bring together style, comfort, and functionality for gaming, work, and everyday desk setups.

What products does Aervian offer?

We currently offer extended desk pads and mousepads designed for modern desk setups. We're continuously working on expanding our collection with new designs and products.

Products

What size are your desk pads?

Our current extended desk pad is 80 × 33 cm.

Are the products suitable for gaming and work?

Yes. Our extended desk pads are designed for a variety of setups, including gaming, work, studying, content creation, and everyday computer use.

Orders & Payment

What payment methods do you accept?

We accept online payments as well as Cash on Delivery (COD) for eligible orders.

Is shipping free?

Yes. We offer free shipping across India.

How long will my order take to arrive?

Orders are delivered within a maximum of 10 days. Delivery time may vary depending on your location and other factors.

Can I cancel or change my order after placing it?

Because our products are prepared specifically for each order, please contact us as soon as possible if you need to make a change or cancellation. Once your order has entered processing, changes or cancellations may not be possible.

Returns & Exchanges

Can I return or exchange my order?

Returns or exchanges are accepted only in specific situations, such as:

  • You received the wrong product.

  • Your product arrived damaged.

  • You received a product with a different size than what you ordered.

For eligible issues, you must provide the required unboxing video/photos as evidence.

Can I return the product if I don't like the design?

No. Since our products are prepared on order, we do not accept returns or exchanges simply because you don't like the design or have changed your mind.

What if I accidentally ordered the wrong design or size?

Please carefully check your selection before placing your order. We generally cannot accept returns or exchanges when the wrong design or size was selected by the customer.

What should I do if I receive a damaged or incorrect product?

Contact us as soon as possible with your order details and clear photos/video showing the issue. An unboxing video may be required to verify the claim.

Order Tracking

How can I track my order?

Once your order has been shipped, you'll receive tracking information when it becomes available. You can use the tracking details to follow your shipment.

I haven't received my order yet. What should I do?

If your order has exceeded the expected delivery period, contact our support team with your order number and we'll help you check the status.

Contact Us

How can I contact Aervian?

If you have any questions or need help with an order, visit our Contact Us page and send us your details. Our team will get back to you as soon as possible.

Still have a question?

We're happy to help. Contact Aervian and we'll do our best to assist you.